Frequently Asked Questions + Contact Us

We'd love to hear from you! We are a very small team. We appreciate your patience while we get back to you ASAP. 

Contact
Support: team@monticoolers.com
Wholesale/Sales: sales@monticoolers.com 

FAQ's

1. How long can the Monti Coolers keep drinks cold?

The Monti Coolers, including our top-selling products like The Mayfly 14L Cooler and The Shasta 23L Cooler, are designed to keep drinks cold for up to 30 hours (or more). So you can enjoy refreshing beverages throughout your outdoor adventures!

2. Are Monti Coolers lightweight and easy to carry?

Yes, absolutely! Monti Coolers are known for their compact and lightweight design, making them incredibly easy to carry. Whether you're hiking, camping, or heading to the beach, our coolers won't weigh you down.

3. Return policy: What is the Monti Coolers Guarantee?

The Monti Guarantee: If you would like a refund, simply return your cooler unused and in the same condition it arrived in within 30 days of purchase. 

4. How do I request an exchange for a defective or damaged item?

If your Monti Cooler is defective or damaged, we will gladly exchange it for the same item. Please send us an email at team@monticoolers.com explaining the nature of your concerns.

5. Questions about dimensions, capacity, or other product specs? 

Check out the product page and scroll to the bottom for product specifications. 

6. Are Monti Cooler leakproof? 

Yes! Monti Coolers are all equipped with a waterproof liner. Additionally, our zippers are water resistant. To ensure a tight seal of the top of the cooler, please be sure to utilize the roll-top functionality, like a dry bag. What about "sweating" or "perspiration"? Condensation is possible with any vessel containing items that are dramatically colder than the outside environment, particularly in humid places. If you live in a very high humidity area and experience a particularly hot or humid day and are worried about condensation forming on the outside of the bag, we recommend using Ice packs instead of ice. 

VIDEO: "Yes it's leakproof! How to Seal Your Monti Cooler" 

7. How do I use the stuff sack? 

The stuff sack is built into the cooler itself! The exterior zippered pocket IS the stuff sack. Simply reach into the pocket, grab a big handful of the body of the cooler and start to turn the cooler inside out, pushing the body of the cooler into the inside out pocket you've created. The cooler's convenient stuff sack is seamlessly integrated into its design, making it easy to store and carry.

VIDEO: "How to Fold Monti Cooler into Stuff Sack"