Refund policy

Returns

At Monti, we are committed to meticulous quality control, but occasionally an item may not meet our high standards. If you discover a defect in your product, or if you receive the wrong order, please send it back to us within 30 days of delivery for a complete refund or exchange, which includes your shipping costs.

If you've had a change of heart (it's completely understandable), or if you need to return an unwanted gift, use our easy exchange portal. We're here to help with exchanges or refunds for unused items returned within 30 days of delivery. A few things to keep in mind: the cost of return shipping is not covered by us, and refunds will be issued to the original purchaser's payment method. All items must be returned in their original condition, including tags (if applicable). 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at team@monticoolers.com.

Sale items (if applicable)
FINAL sale items cannot be refunded.

Exchanges (if applicable)
We replace items if they are defective or damaged. If you need to exchange it for the same item, initiate an exchange in our easy portal.  If you would like to exchange for a different color or size, simply shoot us an email and we can help facilitate!